FAQ
Home Care FAQs in Cleveland, Ohio
Where is your office located?
We are primarily located at 7396 Xavier Court North Ridgeville, OH. You may visit our
Contact Us page for more information.
Can I choose whatever service I want?
Yes, you can definitely make a choice when it comes to the Personal Care Services in Cleveland, Ohio you want to acquire! It really depends on what you need.
Do you only provide your services at a patient’s private residence?
No, we can provide our services at different facilities as well. Whether you live at home, a senior’s complex, or at a health care facility, just let us know and we’ll make our services accessible to you.
Who composes the staff that provides Personal Care Services in Cleveland, Ohio?
Our staff is composed of nurses, some are designated health professionals and some are trained caregivers. We make sure to match the employee’s training to best fit your needs.
The current caregiver assigned to me is not a right match. Can I ask for a replacement?
Yes, if you do not like the match we made, you can help us in finding a better employee match.
Are your employees insured?
Yes, all of our employees are bonded and insured. They are all covered by comprehensive liability insurance.
What is the screening process for your employees?
Before hiring, we make sure to thoroughly screen our potential employees. They go through criminal and health background checks. We also make sure to check their qualifications and references.
Are your employees trained?
Yes, the majority of our employees are specifically trained in a particular health discipline. We also make sure to provide internal training through our Ontime Home Health Care Staffing Agency LLC training program. To ensure that our employees consistently provide high-quality services, we highly encourage our employees to continue their education and training throughout their employment with us.
